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Service Monitor and Service Quality Upgrading
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Since 2001, Loya has been providing the China Mobile Company with business-hall service monitor services (mystery customers). Loya also has been service-quality-monitor provider for the P&G company, the China Merchants Bank, the China Construction Bank, etc. Loya provides customers with full-range service-monitor services; they are full-scale services that cover supervising execution, tracking management, and strategy optimization.
Stereoscopic Magnifier™
Loya Stereoscopic Magnifier™ aims to help corporations diagnose the quality of business-hall service, and it produces multi-perspective information, and integrately check out problems within various service-management aspects, and derives systematic solutions. Stereoscopic Magnifier™ is Loya's unique consulting tool, it adopts the latest management philosophies and methods, and it has been applied to improve the qualities of business-hall service in some mobile communication and bank corporations, and has been highly appraised.
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